Privacy Policy

Last updated: 29 August 2026

Who we are

Thank you for visiting Helen Craven / Best You Reiki & Harmony through Horses (hereinafter referred to as the “Website”, “Site”) owned by Helen Craven (hereinafter “I” or “We”).

I respect your privacy and am committed to protecting the personal information you provide. This Privacy Policy explains what information is collected, why it is collected, how it is used and the circumstances in which it may be shared with other organisations.

This Privacy Policy applies to personal information collected through www.helencraven.com, through my enquiry and registration forms, and through other communications and services associated with my Reiki practice.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact me through the contact details provided on this website.

What personal data we collect and why we collect it

The personal information I collect depends on how you interact with my website and services.

This may include:

• Your name
• Email address
• Telephone number
• Postal address where required
• Booking and appointment information
• Reiki course and qualification information
• Information relating to your attendance at Reiki classes
• Payment and transaction information
• Information you provide when completing enquiry or registration forms
• Information you voluntarily provide about your health or wellbeing
• Feedback and evaluation information
• Newsletter subscription information
• Technical information about your use of the website, including IP address, browser type and cookies

I only seek to collect information that is reasonably necessary for the relevant purpose.

Contact forms

This website may use online forms to allow you to contact me, enquire about Reiki sessions or courses, and register for classes.

The information you provide through these forms is used to respond to your enquiry, administer your booking or registration, communicate with you about the service you have requested, and maintain appropriate business records.

Where you provide information voluntarily through a form, I will use it only for the purposes explained at the time of collection or as otherwise permitted by law.

You may contact me at any time to ask what personal information I hold about you or, where applicable, to request that it is deleted.

Reiki course registration and ICRT

As an ICRT Licensed Reiki Master Teacher, I am required to follow the policies and procedures of the International Center for Reiki Training (ICRT) in relation to the administration and certification of ICRT Reiki courses.

When you register for an ICRT Reiki class, certain information may be required to be submitted to ICRT for registration and certification purposes.

This may include your:

• Name
• Address
• Telephone number
• Email address
• Course information and certification details

ICRT’s policies explain that information entered by an LRMT into the ICRT system for certification may become publicly available through the ICRT website.

ICRT maintains its own Privacy Policy explaining how it processes personal information. You can read ICRT’s Privacy Policy on its website.

I will only provide the information required for the relevant ICRT course administration or certification process.

Where ICRT requires students to acknowledge its privacy requirements before certification information can be submitted, you will be given the appropriate information when registering for the course.

Health and wellbeing information

When booking a Reiki session or attending a Reiki course, you may choose to provide information about your health, wellbeing or personal circumstances.

You are not required to provide information that is not necessary for the service you have requested.

Information concerning a person’s health is considered special category personal data under UK GDPR and receives additional protection.

Where you voluntarily provide health or wellbeing information, I will treat it confidentially and use it only where there is an appropriate lawful basis and where necessary for the purpose for which it was provided.

I do not use Reiki to diagnose or treat medical conditions, and Reiki is not a substitute for appropriate medical care.

Fresha Scheduling

This website uses Fresha to facilitate the booking and administration of Reiki sessions and appointments.

When you make a booking through Fresha, the information necessary to arrange and administer your appointment may be collected and stored by Fresha.

Fresha has its own privacy policy and data protection arrangements. You should review Fresha’s privacy information when using its services.

Information provided through Fresha may include your name, contact details, appointment information and other information you choose to provide as part of the booking process.

I do not control Fresha’s independent processing of your information. Where Fresha processes information on my behalf, I take reasonable steps to ensure that appropriate data protection arrangements are in place.

Payments

Payments for services or courses may be processed through third-party payment providers.

I do not normally have access to or store your full payment card details.

The relevant payment provider may collect and process payment information in accordance with its own privacy policy and terms.

I may retain transaction information necessary for accounting, tax, legal and business administration purposes.

Newsletters and marketing

If you choose to subscribe to my newsletter or other marketing communications, your name and email address may be stored by my email marketing provider.

Your information will be used to send you the communications you have requested.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the email or by contacting me directly.

I will not sell or rent your personal information to third parties for their own marketing purposes.

Cookies

This website may use cookies and similar technologies to allow the website to function, improve its performance and understand how visitors use the site.

A cookie is a small text file stored on your device.

Some cookies are necessary for the website to operate. Other cookies, such as analytics or tracking cookies, may be provided by third-party services.

Where applicable, non-essential cookies will only be used in accordance with the relevant consent requirements.

You can control or delete cookies through your browser settings.

If the website’s use of cookies changes, this Privacy Policy may be updated accordingly.

Embedded content from other websites

Articles or pages on this website may include embedded content such as videos, images, social media content or other materials from third-party websites.

Embedded content from another website may behave in the same way as if you had visited that third-party website directly.

Those websites may collect information about you, use cookies or other tracking technologies, and monitor your interaction with their content.

I do not control the privacy practices of third-party websites and recommend that you review their privacy policies before interacting with their services.

Analytics

Where analytics services are used on this website, they may collect information about how visitors use the website, such as pages visited, approximate location, device type and technical information.

Any analytics or tracking services used on this website will be operated in accordance with applicable UK data protection and cookie requirements.

If no analytics service is currently active, this section will not apply.

Who we share your data with

I do not sell, rent or otherwise commercially provide your personal information to third parties.

Your information may be shared where reasonably necessary with:

• The International Center for Reiki Training (ICRT) for ICRT course registration and certification
• Fresha, where you use Fresha to make or manage an appointment
• Payment providers where necessary to process a payment
• Website hosting, email, booking or technical service providers who support my business
• Professional advisers, such as accountants, where necessary
• Government bodies, regulators or law-enforcement authorities where I am legally required to do so

I aim to share only the information reasonably necessary for the relevant purpose.

Third-party organisations may have their own privacy policies and may process information independently of me.

Where we send your data

Some of the service providers I use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, I will take reasonable steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

For example, this may include the use of contractual safeguards or other lawful transfer mechanisms recognised under UK data protection law.

How we protect your data

I take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

I limit access to personal information to those who reasonably need it for legitimate business, legal or administrative purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

How long we keep your data

I keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer where necessary for:

• Legal or regulatory obligations
• Accounting and taxation requirements
• Insurance requirements
• Course and certification records
• Resolving disputes
• Establishing or defending legal claims

When personal information is no longer required, I will take reasonable steps to securely delete or dispose of it.

What rights you have over your data

Under UK data protection law, you may have the right to:

• Request access to the personal information I hold about you
• Ask for inaccurate information to be corrected
• Request deletion of your information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request transfer of your information in certain circumstances

These rights are subject to applicable legal conditions and exceptions.

If you wish to exercise any of these rights, please contact me through the contact details on this website.

I will normally respond to a valid request within one month, subject to the requirements and exceptions of UK data protection law.

Complaints

If you have any concerns about the way I have handled your personal information, please contact me first so that I can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Further information about making a complaint is available from the ICO website.

Children’s information

My services are primarily intended for adults.

Where information relating to a child or young person is collected, I will take appropriate steps to ensure that it is handled in accordance with applicable data protection and safeguarding requirements.

Changes to this Privacy Policy

Data protection requirements and the services used by my business may change from time to time.

I may therefore update this Privacy Policy when necessary.

Any changes will be posted on this page and the Last Updated date will be amended.

I encourage you to review this Privacy Policy periodically so that you remain aware of how your personal information is handled.

Contact

If you have any questions about this Privacy Policy, how your personal information is used, or wish to exercise your data protection rights, please contact:

Helen Craven
Best You Reiki
Website: www.helencraven.com

Please use the contact details provided on the website’s Contact page for privacy enquiries.

Last Updated: 29 August 2026